Accessibility Policy
This accessibility statement applies to www.docabode.com.
We have developed this website to ensure that it is usable by everybody, regardless of age or disability. Our site is developed to comply with the Web Content Accessibility Guidelines (WCAG) version 2.2 Level AA and we keep the site under review to improve both its accessibility and usability.
This website is run by Doc Abode. We have built our website to be accessible with common assistive technologies and different ways of using websites. This means that you can:
• Navigate the menus and all interactive functionality without a mouse and using assistive technology such as a screen reader.
• Increase the font size or zoom in on content.
• Navigate a page using headings throughout our written content. We also use plain English principles to make our content clear and easy to understand.
• Consume media content with captions or transcripts for videos and audio content.
• Navigate our websites with assistive technology via embedded landmarks and ARIA functionality.
We’ve also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
We do not provide built-in accessibility tools as we believe it is more important to support everyone’s personal device settings and assistive technologies.
How accessible this website is
Whilst we have endeavoured to ensure the accessibility of our site, there are some known limitations. These are documented below, along with suggested workarounds, and/or our long-term strategy for addressing these limitations.
The following are some potential problems that we are working to improve:
• Embedded video and audio players can sometimes be difficult to use with assistive technology.
• PDFs and documents are not always accessible.
• We aim to provide captions and/or transcripts with all our videos but that might not be available for older videos.
• We do not provide audio descriptions for videos but aim to provide visual content in alternative formats where possible.
If you encounter any content that you cannot access, then please contact us and we will provide you with an accessible alternative.
We make use of third-party resources such as audio and video players to embed content in our website. Wherever possible we will ensure these are conformant.
Feedback and contact information
If you need information on this website in a different format please contact us via:
Our contact us page
Email info@docabode.com
Call us on 0300 033 1800 (UK Office Hours)
Please note: calls to us on the above number cost no more than a national rate call to an 01 or 02 number and count towards any inclusive minutes in the same way as 01 and 02 calls, and AbilityNet does not receive any money from these calls
We’ll consider your request and get back to you in 5 days.
Reporting accessibility problems with this website
We welcome your feedback on using the Doc Abode website. If you have experienced any accessibility challenges, please let us know. Your information will help us improve the website for all users. You can contact us via:
Email info@docabode.com
Call us on 0300 033 1800 (UK Office Hours)
Please note: calls to us on the above number cost no more than a national rate call to an 01 or 02 number and count towards any inclusive minutes in the same way as 01 and 02 calls, and Doc Abode does not receive any money from these calls
Any feedback we receive will be dealt with by our Accessibility Planning Manager and we aim to get back to you within 5 days (if a response is requested).
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Technical information about this website’s accessibility
Doc Abode is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
The website has been tested against the Web Content Accessibility Guidelines (WCAG) 2.2 AA standard.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances and exemptions listed below.
Non-accessible content
Non-compliance with the accessibility regulations
Web content
Buttons do not have an accessible name (WCAG 1.1.1) (WCAG 2.4.4)
Background and foreground colours do not have a sufficient contrast ratio (WCAG 1.4.3)
Heading elements are not in a sequentially-descending order (WCAG 2.4.6)
Links do not have a discernible name (WCAG 2.4.4)
A heading level is skipped (WCAG 2.4.6)
Adjacent links go to the same URL (WCAG 2.4.4)
A <noscript> element is present (WCAG 2.0)
Documents
A link to a PDF document is present.
Downloadable documents and PDFs may not be fully accessible. We are working to ensure those still in use are available in an accessible format and are moving away from using PDF format for future documents.
Disproportionate burden
We do not provide audio descriptions for all videos as this would be a disproportionate burden to produce and not all video players support the additional audio description track. Where possible we provide visual content in accessible format alongside the video. (WCAG 2.2 success criterion 1.2.5)
Content that’s not within the scope of the accessibility regulations
Audio and video
Some recorded webinars and videos from before September 2020 do not have captions as they were not created at the time of recording. (WCAG 2.2 success criterion 1.2.2)
Documents
Downloadable documents and PDFs published before November 2022 may not be fully accessible. We are working to ensure those still in use are available in an accessible format and are moving away from using PDF format for future documents.
What we’re doing to improve accessibility
Our site is regularly reviewed with manual audits by our Accessibility Consultants. In addition, we carry out user testing that includes users with disabilities. Testing with real users gives us valuable feedback about the real-world accessibility of our site.
Preparation of this accessibility statement
This statement was prepared on 1st July 2024. It was last reviewed on 1st July 2024.
This website was last tested in July 2024 against the WCAG 2.2 standard. The test was carried out by Doc Abode.