Having worked together closely for over a year, the Doc Abode real-time clinician deployment platform is now fully integrated with the secure, remote telephone and video triage service provided by Sesui.
The success of the Doc Abode platform in providing additional workforce capacity through its efficient on-demand platform to healthcare providers has been a breakthrough in the way the NHS has been able to manage the pressure on clinical resources during this pandemic.
What has become evident is that the same stretched clinical resources are required to provide the telephone and video triage to run an effective Integrated Urgent Care (IUC) service.
Sesui’s pedigree in supporting some of the UK’s largest and most innovative healthcare organisations means that they are a perfect partner for Doc Abode to extend their proposition in offering dynamic, demand based clinical resource management for secure, remote phone and video triage.
Oli White Head of Commercial at Sesui: “The strategic partnership is a perfect fit for Sesui, allowing the 15 years of experience we have in delivering critical services into the UK Healthcare sector to complement the innovative and disruptive technology that Doc Abode has brought into the sector. Integrating our operational experience, robust and scalable network and secure NHS grade phone and video services means that Doc Abode can extend their value proposition beyond physical visits, to the now standard remote working required by IUC providers. With such a collaborative community of providers delivering these services we’ve been able to work very closely with existing and new clients to make the shift to a dynamic workforce model.”
Whilst this partnership was established prior to the first lockdown, as we move into lockdown 2, with the addition of Winter pressures, it makes it even more critical to move to a workforce model that fits the new remote way of working and the increasingly stretched resource pool that is available.
Dr Taz Aldawoud Founder & CEO at Doc Abode: “It is great to see how our partnership has already helped to provide benefits to patients throughout this pandemic and to the working lives of frontline clinicians. Expanding the ability of the Doc Abode platform to provide a secure fully integrated telephony and video service with single sign-on across multiple organisations will be critical to new pathways of care and new ways of working across PCNs and urgent care providers in the coming months and years”.
Sesui are specialists in providing fully managed cloud contact centre solutions. A managed cloud solution, ensuring every contact is connected to the right part of your organisation. Connect your team across contact centres, those in the field or at home, with all of your conversations, so you can deliver a personal, 24/7 customer experience. We have over 15 years’ experience of helping organisations like the NHS to connect with the people important to them and deliver outstanding service when it really counts.
About Doc Abode
Doc Abode, created by clinical entrepreneur Dr Taz Aldawoud, supports healthcare providers to deliver more responsive, cost-effective care by safely connecting and matching a multi-disciplinary workforce to NHS patient needs, in real-time, based on clinician availability, proximity and expertise. Doc Abode manages all of the logistics in deploying a workforce across organisational boundaries by providing HCPs with a secure app installed on their smartphone so when needed, the healthcare provider can escalate requests for direct advice, guidance or assessment through secure tel/video triage or in person visits.